Frequently Asked Questions

Are the products digital?

Yes. GlobalTemplates products are digital downloads or digital resources. No physical shipping is required.

When do I receive my files?

Access is provided after successful payment through the delivery method shown on the product and checkout.

Can I edit the templates?

Where a product is described as editable, the listing will explain the supported editing method, such as Canva.

Can I get a refund?

Because digital products can be accessed immediately, review the product details before purchasing. Contact us if you have a delivery or access problem.

Need help?

Use our Contact page and include your order details so we can help quickly.